West End GarageReviews of westendskoda.com

I bought a Skoda Karoq from the West End Stirling branch at the end of 2024, and all things went well, and I was pleased with the whole deal. They also promised an MOT certificate as part of the deal once it expired. I have contacted them on chat on numerous occasions, phoned them often and their answer machine promised to return calls which they never did. I am now having to go to another garage to get my MOT. I was very disappointed as I thought I would probably deal with this company in future years due to a positive selling experience. It is always sad when they are so attentive and detailed when selling but don't want to know you when it comes to following up their promises. I dread to think what would have happened if the car had developed problems after I bought it. If they cannot contact you to honour a deal like the MOT they promised, then I would not feel confident that they would attend to any issue that the sold car may have developed. For me, the aftercare that customers receive after buying a car is what differentiates between quality garages and poor garages.

Dunfermline branch, massively over quoted work required to pass mot £6500!, so we got a second opinion and got the work done elsewhere £1700. When we came back to get a partial retest within 10 days they were so rude and would not take it for a month. Never going back there again. Got MOT for tomorrow at another garage.

I recently purchased a brand-new Skoda Octavia sport line from West End garage Stirling and can say very happily i found the whole experience hasslefree and made enjoyable by The lovely people at Stirling. This is my first Skoda I have purchased and absolutely love it. A big thank you to Kate and the sales manager Kenny.

Purchased a,Skoda Fabia 2 months ago,, was assured by The salesman Mr George Lockhart the car had a timing chain and not a belt, and skoda would replace if required when serviced free of charge since found out it is a belt that will need replaced at intervals. When i called today i was told by a very rude manager that there was plenty life in timing belt. , he then put the phone down on me while i was speaking, Main Skoda dealer, REALLY

Initially my Karoq purchase and handover went exceptionally well, (Thanks Filip), although I was disappointed to see that no fuel had been put into the car on delivery, there was barely £10 of fuel in the tank, a £44.00 fill up was not expected on a £30K purchase. My issues started when I found this car on the longer drive home to become very unsuitable, due to a medial condition, it made me feel very unwell. I called the dealership asking for help, or a reversal of the deal. to my utter amazement the immediate answer was no and this was followed up by an email advising they would buy the car back from me at £2K less than was paid 1 day previously and sell me back my PX at £1900 more. Needless to say I didn't, but laugh I certainly did. Would I recommend this garage to anyone else, No. Will I tell my friends, family and colleagues, Oh Definitely Yes, and have done already.

From entering the garage to see a white convertible car which was up for sale I was treated so well by friendly non pushy salesmen both Charlie and Jim the salesmen were very helpful and kind I ended up part exchanging my car and the owner David was so helpful in doing all paperwork to change my registration etc without a problem and considering it held up the sale there was no urgency for them to complete the sale sooner of which most garages would have not gone the extra mile for me and I appreciate that. I absolutely love my car after picking it up there was a couple of niggles which Jim immediately put right and feel there would not be a problem at any time which makes me feel safe I feel that I could honestly recommend this garage for the care and the commitment to their customers and want to say a big thank you to you all and wish you continued success for the future

From start to finish, I can't recommend this garage highly enough. Communication was fantastic, I never had to chase anything up, Cara in the service was so polite and helpful, she kept me updated regularly on the repair of my car. The car was fully cleaned and the remote key collection service made it easy to arrange collection over the weekend. Far better experience than some of the more common dealerships in Scotland. I will be using this dealership for all future repair and service requirements. Highly recommend!

WARNING! TO ALL THOSE LIVING IN THE CENTRAL BELT - STIRLING/FALKIRK AREA.... If you are thinking of buying a car this weekend, or indeed anytime in the near future, and if you wish to preserve your SANITY and have a SMOOTH run in the process, then my advice would be to STEER YOUR WHEEL straight past WESTEND SKODA GARAGE IN STIRLING. My full and more detailed review will be posted for the benefit of potential buyers further down the line when they actually resolve the situation, now 8 months and counting, since we purchased our brand new model of the Skoda Superb Estate from them LAST JULY! If you choose to bypass this advice then please read ALL THE REVIEWS (not just the first ones) before entering their premises and do ask around as well. I so wish that we had done this as their appalling reputation for poor customer care / satisfaction goes before them, that's for sure! There are a great many good and reputable garages to choose from in our area where I am sure you will be given excellent and knowledgeable advice with attention to detail by staff who have researched/done their homework on the cars they are selling! Because of their incompetence in this area we have been left with a car that is not fit for purpose, ie. to tow a caravan, having bought it on the salesperson's advice that we would have to wait a minimum of 3 months, but probably considerably longer, to get a factory fitted towbar but if we bought the one from the shop floor they would have one retrofitted in a matter of weeks. Now of course, with the money for the car deal and the towbar in their account, they are quick to blame the manufacturer but the fact quite simply remains that they hadn't researched the detail of what they were selling which makes them wholly responsible for this mess by misleading the customer with false information. I think we would all agree that when selling something at 40K+ it is pretty unforgivable to leave someone with a car that is unfit for purpose, especially when they knew from the outset we were purchasing the car because it had been advertised as tow car of the year 2024! Two cancelled holidays later and since January this year, we have been told every fortnight that the towbar pieces will be arriving in the next 2 weeks. When you phone to ask, rather than admitting they were yet again 'stalling for time', they are either too busy to speak to us, or out of the premises, or in a meeting and then don't bother to return the calls as promised by the desk staff. That, in my book, amounts to downright rudeness. OUR JOURNEY WITH WESTEND GARAGE HAS BEEN DISAPPOINTING, DISHEARTENING. DISGRACEFUL ON THEIR PART BUT MOST OF ALL, UNBELIEVABLE!