West & WillowReviews of westandwillow.com

I am very frustrated with the customer service I've received. I messaged customer service about an error in my order December 3rd. Just today did I get back an edited proof on December 13th. All along, I was told it would be taken care of and here by Christmas. Now today, I get an email saying it may not be here in time, but they will "do their best." While I understand it is a busy season, it is extremely unacceptable after paying over $150 for this, getting the wrong product to start with, and now perhaps not having the gift I ordered for my husband to give him on Christmas after all of this. I would have looked at a different company if I had known this would happen. I was very excited to be gifting this, it is such a meaningful and personal gift, but now I am just frustrated with myself for ordering through West & Willow. I hope others don't have the same experience I have.

Shipping was way too expensive.

Whole process was so easy! But i placed my order back on 11/29/2020 and still haven’t received shipping information. This is a Christmas gift for a family members who’s dog recently passed away. I have already reached out to customer service twice. I ordered with plenty of turn around time for Christmas and now I’m worried it won’t even arrive in time. So if you order be sure to order months in advance to ensure it makes it.

I got my custom picture frame in and it’s cute! Small for the price. I ordered a digital print and never received it. I contacted customer service and never heard back.

Have not received any word from the company about the anticipated delivery date despite it being 12 days after my order was processed -even after paying extra to have it prioritized. I’m sure the product will still be awesome but I’m disappointed with the lack of communication.

It has been 12 days since I placed by order and I have not received shipping information yet. Per my confirmation email I should have received this within 7-10 days. Additionally, it would have been nice to upload multiple images of my pet.

Have not received the item and already getting review requests??

I’ve sent you two emails in the last week to change my shipping address and haven’t heard back. That’s the only way to contact you as I can’t find a phone number anywhere. Please get back to me. Thanks.