West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 2,455 reviews with 1 star · Clear filters
Matt H.
Product is cool, staff is great, process was horrible
Response from West & WillowOct 31, 2023
Hi Matt, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience. We are sending you an email now to resolve this.
Zaira P.
No gift card sent
Response from West & WillowOct 26, 2023
Hello Zaira, We are very sorry for the confusion. Upon checking, your gift card was sent to your email. Please check it out.
Michelle B.
I've written to them to see if my frame can be changed out, "your artwork is already produced" which I understand, but there's no reason the artwork can't just be switched into the frame I want. If it was already shipped I'd understand but a "no" we can't shows how accommodating company is. And I also got this review request before my item has even been shipped.
Response from West & WillowOct 26, 2023
Hello Michelle, We are very sorry about that. Upon checking your order, it has already shipped. Please check your email for tracking details.
NANCY T.
Incorrect spelling of the dogs name. I now must do again but still no order confirmation with his correct spelling. We will wait until it’s done correctly this time.
Response from West & WillowOct 26, 2023
Hello Nancy, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
John W.
Your offer was only good for 1 order. I want to order 6 others but will wait for next sale. Tried to clarify, but no response. Website extraordinarily slow.
Response from West & WillowOct 25, 2023
Hi John, We are very sorry for the confusion. Please be advised that you can order multiple bundles. Thank you for joining the West & Willow family. 😍
Emily
Mug arrived smashed. No bubble wrap. Nothing protecting it. What a waste of paying for expedited delivery to Australia.
Response from West & WillowOct 24, 2023
Hi Emily, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Momoflots
I have ordered twice from this company. The first time I paid to have it moved up and sent asap….. I got it three weeks later. The second time the editing of the picture was horrible. This was about 6 weeks ago and I am still waiting for the reprint. Cute idea, but lots of other companies will do it better. Do not use this one.
Response from West & WillowOct 23, 2023
Hi Jessica, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
Janelle
Online offer was for free mug but they charged me $20.
Response from West & WillowOct 23, 2023
Hi Janelle, We are very sorry about that. Upon checking, we have already refunded you the $20. Please check your email for confirmation.
