West & WillowReviews of westandwillow.com

Ordering process was very confusing. Website does not allow access to photos without having them in the cloud, twitter facebook etc... very confusing for someone who just has a photo in an album on their phone. Check out is confusing as it does not allow you to enter a promo code unless you "back up" from the quick check out process. I was given a promo code for a free mug with a portrait purchase but I entered the code and t said my portrait purchase (I ordered an 8X10 with a digital copy for additional $10) was not part of the promo?? I did find a code to save 10% in my email for when I signed up for communication a while back. Would have rather had the free mug! I also don't really understand why a survey is send out prior to receiving the product? I love the look of the product but I have no idea what to expect.

The FreeMug code wouldn't work and the shipping address defaulted to the billing address rven after I entered it in.

The website was extremely easy to use however I was not able to view my picture before I ordered. I am hoping that someone will return my request for information or a link to be able to see what my order will look like before your photographer person completes my order and gets it ready to ship. That's why I only gave three stars. I have yet to hear from someone.

It’s cute but I sent in the picture of the whole body, that’s what I thought I was getting. It’s an 8x10 and her face and neck and little bit of shoulders is all that is showing and it sits in the bottom half of the frame. It’s looks way disproportionate. Maybe misunderstood?

I ordered a portrait of my black dog Huey on a pink back ground with a white frame. First I received a picture with my dogs eyes so blacked out to the point where you couldn’t tell that those were the dogs eyes. He looked like a demon dog lol. Also the white frame was chipped. I went back to the company and asked for them to change the picture so that the eyes could have a little bit of white put into them. They sent me a new picture and the digital copy which I was happy about but the frame was still chipped. I asked for a third frame to be sent that wasn’t chipped and I got a third frame and it was also chipped. I sent a full on video of me opening the box pulling out a chipped frame for the third time and no one got back to me… it was really annoying to get a defective product three times… what if it was a gift? It was also very annoying that the situation was never rectified.

I tried to use two different discount codes that were sent to me, one from the owner DD5R6BJ7 that was supposed to be 15% off and it didn’t work. And one for the free mug but it would never process into my cart when I selected it. Product is good, just annoyed by that.

I really love west and willow products. I was so excited to place my order for a gift, but I requested the collar on my dog to be removed and it was not when shipped. I wish we could see an example of the artwork before getting it shipped!

Great product but I asked for a walnut frame and got a black frame without an explanation as to why.