West & WillowReviews of westandwillow.com

Excellent customer service. And arrived in the timeframe expected.

The product and customer service have been amazing!! Highly recommend these for gifts for anyone!! I got a mug, pillow case and poster. And I’m thrilled with it all!! :)

User friendly

Very prompt and helpful customer support!

I had place and order and was not able to enter the promotion code in my order. After contacting the customer service via email they were awesome and were able to apply the promotion to my order. I can’t wait to see my Pet’s portrait!

Navigating the website for framing and background options was easy and fun! Communication with regards to shipping and tracking is excellent. I can’t wait to see the portraits!

The most amazing customer service EVER!! Emailed me multiple times to stay in touch and fixed a small issue I had with one of the portraits. Just never lost touch and made sure I was completely satisfied. Definitely one of the top five companies I’ve ever purchased from!

This is my second review for the same order.. on my first review I did 3 stars but the support team has been excellent and very understanding! They reached out to make it right! They listened to my concerns and redid the pet portrait for me. It came out wonderful the second time and I really appreciate they're willingness to speak with their customers and make things right. Excellent customer service and excellent products, thank you!