West & WillowReviews of westandwillow.com

There was some issues with my first order which West & Willow were quick to fix & reship however, it has been over 10 days since the order was placed & I still have not received a tracking number. Bummed because this was a Christmas gift I ordered far in advance which first came not as ordered & second will not be here before Christmas now. Reached out to the company but haven’t had a response regarding my shipment.

I love this idea! The picture of our dog is so cute however when it was rolled up for shipping several "kinks" were obvious on the background, especially because it is black. I tried to reach someone on two different occasions but I have never been able to get in touch with anyone and no one has responded. Very poor customer service.

1) Communication from the Company Support Team took at least 2 days and never addressed my concerns i.e. changing a name on a digital print, cancelling the order. 2) the photo didn't come covered by glass -- it's plastic, giving it a cheap appearance. 3) the portraits on my dogs seems really low in the frame -- lower than all the other photos on their website, and the photos don't wow me. For the price I paid for a 2 dog portrait, I expect a "wow!" Not a "🤨". The artwork isn't anything spectacular. And 4) I would have appreciated a preview of the art job before it was printed and shipped. Overall, I'll definitely not buy another dog portrait from West&Willow. To be honest, I'm really disappointed. Really.

Customer service has not responded to any of my emails. I placed an order on 12/9 and paid extra with “skip the line” service and still have not received a response and today is 12/22. I do not recommend this site and would refer anyone reading this to any other portrait service.

It's been 16days since my order was placed, and I paid extra to have it placed at the front of the line, and still no update on my order; there isn't even a way that I can see to check the status of my order on the website. At this point I'm not sure if this site is going to just take my money and run or actually deliver. So far I will reccomend against this site.

The picture looks amazing! I am truly impressed with their ability to paint the dogs. However, the frame arrived completely snapped. I sent an email to their customer service team and attached pictures. They sent another portrait and it arrived right before Christmas. But unfortunately, the second frame was damaged on the bottom. It has a chip about the size of a half dollar. I’m not sure if it’s a result of poor packaging or the frame being cheap itself. Once again, the picture looked amazing and the customer service team did great. But it is unfortunate that both frames arrived damaged.

So far no response to my attempt at finding out when my print will arrive. Will send another review if and when my order arrives!

Picture is ok, definitely not worth the wait or price... the picture that I submitted shows one of my dogs teeth sticking out, my wife finds it cute so that is what I got her. When I received the portrait the tooth was edited out...