West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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ANNA S.
No proof available, unlike competitors. Customer service took multiple emails to answer a question from my initial email. Was also billed incorrectly. Canceled my order
Response from West & WillowDec 1, 2023
Hi Anna, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Andrea M.
Ordered a 3 pet portrait. Arrived on time. I actually cried but not from happiness. Was hoping for a nice memorial piece to put on my living room wall since I just recently lost my doggies. On this portrait 2 of my 3 pets are unrecognizable. One of them is not even the breed it supposed to be, my dog is a Bichon with obvious curly hair and on the portrait is a Maltese head with straight hair. My little Shihtzu girl looks bigger than my Bichon which is not true and her hair and eye colors are not even close to what I sent on the original photo. I’m extremely disappointed. I guess I threw out $200 in the window because I never will look at this piece.
Response from West & WillowDec 1, 2023
Hello Andrea, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Greg P.
No photo proof, no discount applied
Response from West & WillowDec 1, 2023
Hi Greg, We are very sorry for the confusion. Upon checking your order, your discount was successfully applied. Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Kelly
I thought the image would be more like an actual photo not distorted like a painting.
Response from West & WillowNov 28, 2023
Hi Kelly, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Kathryn M.
This company after writing a very bad review offered me my money back. I agreed to take it. Now they are saying they are investigating the matter and sounds like reneging on their promise. So no actual item received I ordered in September, 23. Now appears no refund . DO NOT BUY ANYTHING FROM THIS COMPANY
Response from West & WillowNov 28, 2023
Hi Kathryn, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.
Brittany D.
Doesn’t look like dog at all.
Response from West & WillowNov 28, 2023
Hello Brittany, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Judi C.
Package very bad. Frame busted up. And not a good frame. Not good
Response from West & WillowNov 27, 2023
Hi Judi, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Jeanne G.
You did not take off the Black Friday discount of 25% with code bf25.
Response from West & WillowNov 23, 2023
Hello Jeanne, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
