West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jen E.
I was under the impression that the mug was a “free gift”. I was charged for it in final order and asked for it to be removed from my order. It was not. Did NOT want to spend $30 on it. Disappointed customer service sis not alter my request
Response from West & WillowDec 10, 2023
Hello Jen, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Anna
Beyond disappointed with my order. I ordered a pet portrait as well as a blanket- neither came back looking like the dogs in the picture. The blanket especially did not have clear borders and looked like it was printed incorrectly.
Response from West & WillowDec 10, 2023
Hi Ayanna, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Anonymous
Would never order again. Terrible company with even worse customer service. Ordered my items weeks ago and still haven’t gotten it and even they can’t tell me where my item is in the process. So unprofessional. They deserve zero stars for taking my money and not following through.
Response from West & WillowDec 10, 2023
Hi Rachel, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
Maureen L.
I am very disappointed as I thought the image would resemble my dog. Instead I feel it is more generic of a golden doodle. And for that price?
Response from West & WillowDec 10, 2023
Hello Maureen, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Sharon M.
No communication back on my customer service emails. Can not access my digital file. No eta on shipping of my order. Sharon muzio
Response from West & WillowDec 6, 2023
Hello Sharon, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Anonymous
We realized immediately that we made a mistake with one of the photos. Emailed them in the allotted time but they didn’t make the change. Disappointed.
Response from West & WillowDec 6, 2023
Hello Janice, We are very sorry for the confusion. Upon checking, we already shipped the product that's why we can't change the photos.
Tamara C.
I have not heard from this company since I purchased the portrait on 11/19/23. No preview, nothing.
Response from West & WillowDec 6, 2023
Hello Tamara, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Susan S.
I placed an order 3 weeks ago and still haven't gotten a response on the shipment/tracking etc. In your email it said 5 to 7 days notification? Have no idea if you're working on my order? You took payment, yet I keep getting marketing emails from you.
Response from West & WillowDec 6, 2023
Hello Susan, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
