West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tina L.
Received wrong picture and needed it for a gift.. very disappointed
Response from West & WillowDec 10, 2023
Hi Tina, We are very sorry for the delivery mix-up. We are more than happy to get this replaced for you. Please check your email inbox for more details.
Lauren H.
My frame came broken. Very disappointing
Response from West & WillowDec 10, 2023
Hi Lauren, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Lane P.
Hard to use and doesn’t give date on when order will be completed
Response from West & WillowDec 10, 2023
Hi Lane, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Ian
Never recieved the mug
Response from West & WillowDec 10, 2023
Hello Ian, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Deedee C.
It has been 6 weeks and I have not received my $70 order nor has anyone from this company returned any of my emails. This was supposed to be a very special gift for someone. Highly disappointed!
Response from West & WillowDec 10, 2023
Hi Deedee, We are very sorry for the confusion. Upon checking your order, the photo that you uploaded is not clear. We reached out to you via email, and it seems you didn't receive it. We will email you again, please check your spam inbox.
Janie Mote M.
Never received my order and it’s a gift
Response from West & WillowDec 10, 2023
Hello Janie, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
stacie A.
I couldn't see a preview of what I was ordering
Response from West & WillowDec 10, 2023
Hi Stacie, Thank you so much for entrusting us with your pet's portrait! To get your order to you as efficiently as possible, we do not offer artwork previews. Guaranteed though that we have extremely talented designers who will bring out the best in your pet. 👍🏼
William O.
Don’t send me a request to review you before I even get an email that product has shipped.
Response from West & WillowDec 10, 2023
Hi William, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your order arrives.
