West & WillowReviews of westandwillow.com

4.118,273 reviews
Pet Stores
New York

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West & Willow

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About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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West & Willow reviews

Showing 12,615 reviews with 5 stars · Clear filters

Katy C.
Jun 16, 2025
I have been wanting to get one of these…
I have been wanting to get one of these done for years and put it off. I absoltutely love them so much! I got 2 done of my boyfriend's dogs for Father's Day. It was a great gift, he loved them. Thanks for the great product and customer service.
Response from West & WillowJul 1, 2025
Thank you so much for your kind words! We’re so happy you love the portraits and that they made a great Father’s Day gift. We appreciate your support and look forward to creating for you again!
Sharon J.
Jun 16, 2025
8 X 10 Portrait and Mug are awesome!
Very pleased with the 8 x 10 portrait and mug! The artwork was great!
Response from West & WillowJul 1, 2025
We’re thrilled to hear you loved both the portrait and mug. We appreciate your support!
Catherine E.
Jun 15, 2025
A Happy Experience
Customer service was very helpful.
Response from West & WillowJul 1, 2025
Thank you! We’re glad our customer service was helpful. We’re here anytime you need us!
Abigail H.
Jun 15, 2025
Came out great!
Came out great!
Response from West & WillowJul 1, 2025
We are so happy to hear we nailed your portrait! Thank you for the review
Mychaela Y.
Jun 14, 2025
In honor of Finn
Our sweet Dalmatian, Finn, passed just 2 weeks ago, somewhat unexpectedly. I had previously purchased pictures of my sister’s cats and saw this as a perfect opportunity to have something to remember Finn. The portrait is perfect. We couldn’t be happier. Thanks for creating such a sweet memory of our good boy, Finn. ❤️
Response from West & WillowJul 1, 2025
Thank you so much for trusting us to create this special memory of Finn. We’re deeply sorry for your loss and honored to help keep his spirit close to you. It means the world to hear the portrait brought you comfort. 💛
Jillian
Jun 14, 2025
Great experience
Originally the painting arrived and had the wrong eye colour, but I contacted the company and they were quick to rectify the issue and shipped my updated artwork. Very happy with my final artwork and the responsiveness!
Response from West & WillowJul 1, 2025
Thank you for your understanding and kind words! We’re glad we could quickly fix the eye color and that you’re happy with the final artwork. Your satisfaction means everything to us!
justin
Jun 13, 2025
My picture was a bit difficult to work…
My picture was a bit difficult to work with because it wasn’t straight on, when I got the package I was so satisfied with how realistic and how both images were so similar. They looked the exact same and it had a lot of detail they did an amazing job and will definitely come back for other portraits.
Response from West & WillowJul 1, 2025
Thank you for sharing your experience! We’re so glad we could bring your photos to life, even with a tricky angle. It means a lot to hear you’re happy with the detail and realism. We can’t wait to create more portraits for you!
Stefanie G.
Jun 12, 2025
I love love love the picture of my 4…
I love love love the picture of my 4 legged baby. Can’t wait to give it to my husband for Father’s Day!
Response from West & WillowJul 1, 2025
Thank you so much! We’re so happy you love the portrait and hope it made the perfect Father’s Day surprise for your husband!

West & WillowReviews of westandwillow.com

About West & Willow

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West & WillowReviews of westandwillow.com

West & Willow reviews

I have been wanting to get one of these…

8 X 10 Portrait and Mug are awesome!

A Happy Experience

Came out great!

In honor of Finn

Great experience

My picture was a bit difficult to work…

I love love love the picture of my 4…

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

I have been wanting to get one of these…

8 X 10 Portrait and Mug are awesome!

A Happy Experience

Came out great!

In honor of Finn

Great experience

My picture was a bit difficult to work…

I love love love the picture of my 4…