Bobbie L.
Easy to order.
Ordering was easy. Can't wait see it!
Response from West & WillowSep 5, 2022
Hi Bobbie, We're happy you had such a positive experience with us 🤩 Thanks for entrusting us with your pet's portrait!

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Bobbie L.
Ordering was easy. Can't wait see it!
Response from West & WillowSep 5, 2022
Hi Bobbie, We're happy you had such a positive experience with us 🤩 Thanks for entrusting us with your pet's portrait!
Dunja T.
While ordering if you want to go back to previous page to change the design or add a note it brings you back to beginning and you have to start all over again with the order. It almost made me quit ordering it. Hopefully I will love the products ordered
Response from West & WillowSep 5, 2022
Hi Dunja, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Brett
Ordering was easy and quick!
Response from West & WillowSep 3, 2022
Hi Brett, Glad to hear we were able to provide you with the service you deserve. 😁 We're so happy to have you as a member of the West & Willow family!
John R.
This should be really six stars plus! I have witnessed at least eight Dog portraits by West and Willow and everyone has been stunning! You will definitely not be disappointed! I live in the United Kingdom and my unreasonable deduction of a STAR is due to the time issue on processing these fabulous images. If I pay for express development someone else will suffer! Come on West and Willow you have an excellent product, now step up to the line. I WANT IT NOW! JR from Essex England.
Response from West & WillowSep 2, 2022
Hi John, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless.
Kathryn K.
It has been 3 weeks since I placed my order and haven't received ANY other correspondence from West & Willow. I've received a lot of promotional material from them, but nothing with regards to my order. I will update if I get any info from them...UPDATE- the W&W team reached out and they were very helpful. An apparent lack of communication (can't always rely on technology). They were extremely responsive and helpful and all is right in the world. Order is on it's way and from the proofs, they will look amazing and I will forever have a time stamp of the loves of my life. thank you!!
Response from West & WillowAug 31, 2022
Hi Kathryn, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an e-mail from us.
CHRISTINE S.
The portrait of my son’s dog turned out amazing! It’s beautiful.
Response from West & WillowAug 26, 2022
Hi Christine, Glad to hear we were able to provide you with the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
Lindsay G.
The website was very user friendly and each step was easy to follow. I wanted to upload one more picture of the two dogs together to give more details but it only allowed one for each dog. I am excited to see the finished product. Lindsay
Response from West & WillowAug 22, 2022
Hi Lindsay, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Wanda J.
I love the outcome of my puppy picture!
Response from West & WillowAug 16, 2022
Hi Wanda, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!