West & WillowReviews of westandwillow.com

Response from West & WillowDec 21, 2023

Hello Richard, We are very sorry for the confusion. Upon checking your order, it will be delivered tomorrow.

Response from West & WillowDec 21, 2023

Hello Melissa, We hate to hear this! We are reaching out to your email now to help get this resolved for you.

Response from West & WillowDec 21, 2023

Hi Lauren, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.

Response from West & WillowDec 21, 2023

Hi Sunanda, Thank you so much for entrusting us with your pet's portrait! To get your order to you as efficiently as possible, we do not order artwork previews. Guaranteed though that we have extremely talented designers who will bring out the best in your pet. 👍🏼

Response from West & WillowDec 21, 2023

Hi Brittany, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your order arrives. You should receive a link to download your digital file within the next few days from our system. If it does not arrive by the time your order arrives, please reach out.

Response from West & WillowDec 21, 2023

Hi Doreen, We are very sorry for the confusion. Upon checking your order, it will be delivered tomorrow.

Response from West & WillowDec 16, 2023

Hi Nathan, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.

Response from West & WillowDec 15, 2023

Hi Nina, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion. Please check your email for more information.