Nicole A.
Shipping and customer service issue
Ordered on November 18th, has yet to ship. Been in contact with their support for multiple weeks and they still cannot provide me with an update on when it would ship and they are giving very vague answers such as “ order is in processing” or “ we will contact the team to find out” but never followed up. Would not recommend ordering especially if you need it within 2 months.
Response from West & WillowDec 23, 2023
Hi Nicole, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.