West & WillowReviews of westandwillow.com

UPDATE2: We just received a replacement picture with a perfect frame. Thank you so much for the replacement! I wish you would have emailed me an update, but we are very happy with our picture now. I added another star, and it would be 2 more stars except there was no communication. UPDATE: I just received a confirmation of a new order for $0, so I am thinking they are sending me a replacement, though there is no explanation. More to come. The ordering process was very easy. I received the portrait in a timely manner, but the frame was damaged (and very cheaply made). I sent an email with photos of the frame because there is no phone information. I did not hear anything back in the 1-2 days promised. As I looked more closely at the portrait, I am also questioning the authenticity of how they say the portraits are done. It seems they just uploaded the photos I sent onto a blank canvas and photoshopped out the background. I would really like to get a credit for the frame as I still like the picture and would reframe it myself. I will update this review if I do hear back from them.

I love the finished product. As a customer I am not impressed with your cusotmer service. I placed the order easy enough. I recieved NOTHING in regards to the picture / pet name that i submitted. No confirmation of size color pet name, No option to send a note. My friend will recieve this later this week so fingers crossed that it is correct and acceptable.

The big thing I wish I could see is a picture of what I ordered. It’s possible I would want to change picture if I had the opportunity to preview my purchase. Sight unseen is uncomfortable.

I received my order timely but I am not impressed by the frame quality at all, there are cracks at the mitered joints making it look cheap. The artistic rendering is ok but I had hoped for a better likeness of the picture I sent

All items were posted in US dollars and only converted into my currency after checkout.

I have tried to contact customer service because the tracking number I was given is invalid but I have yet to hear back from them. Also I ordered the digital copies and have no idea how to get into it. I can’t respond on the photo itself because I have not received it yet.

Super cute mug that arrived quickly, but pretty disappointed with how small the image is on the mug. For almost $30 for the mug, I was hoping it would have a larger image. It looks pretty plain the way it is with the image on one side and only taking up 1/3 of the face of the mug.

I love how the products turned out but since my packages were shipped separately I only received tracking information for one package.