West & WillowReviews of westandwillow.com

Response from West & WillowMar 30, 2021

Hello Sebastian, We apologize if your experience was not of the quality you expected. Usually, we have a dedicated team who reaches out if an additional photo is needed. Since no one emailed you, that means that there was no issue with your pet's photos. Also, we have checked the order you placed on the 17th, and can see that it is out for delivery today. We also sent you an email to the address on your order.

Response from West & WillowMar 26, 2021

Hello Lucy, This is definitely not the type of service we aim to provide. I have made our customer service team lead aware of this issue. We're sending an email to the address on your account now to get this resolved.

Response from West & WillowMar 25, 2021

Hello Suzanne, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an e-mail from us.

Response from West & WillowMar 13, 2021

Hi Whitney, We can't even begin to imagine how disappointed you are with this experience. We have checked your order, and can see that a replacement has already delivered. Should you have any other concern with the replacement, please feel free to reach out. Thank you for bearing with us!

Response from West & WillowMar 11, 2021

Hello Chris, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Kindly keep an eye on your inbox within the next few days as the revision is already in progress! Thank you!

Response from West & WillowMar 3, 2021

Hello Jen, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.

Response from West & WillowFeb 27, 2021

Hello Kimberly, We are extremely sorry that you had this experience receiving your order. It looks like your package has been returned due to an incorrect address provided on the order which is why you have been charged for the reshipping fee. We hope that once you received the portrait, it'll make up for the inconvinience. 🙏

Response from West & WillowFeb 26, 2021

Hi Julianna, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We are sending you an e-mail now to get this taken care of.