West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Emily D.
Absolutely terrible. Looks like a first graders art work project. It came wrinkled with crooked edges. Do not purchase from this company.
Response from West & WillowDec 26, 2023
Hi Emily, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Nancy S.
Very disappointed. Photo did not depict the "age" of our old boy, he has grey around the mouth and the picture we received showed nothing of it.
Response from West & WillowDec 26, 2023
Hello Nancy, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Devon Y.
Purple hair - looks like the dogs. Except one has purple through his hair.
Response from West & WillowDec 26, 2023
Hi Devon, I just looked at your artwork, and I see what you mean! I am sorry that this happened. I am reaching out to you via email now to get this taken care of.
Eric B.
The product I ordered looks terrible. Complete waste of money unfortunately that will wind up in the trash. Ripoff.
Response from West & WillowDec 26, 2023
Hi Eric, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Crystal
I ordered the poster print 8x10 no frame. Absolutely disappointed in the print itself and the overall quality of the poster. A complete rip off for $59 plus tax. I feel taken advantage of and did not get what I was expecting. Further my poster is creased. Just a complete let down especially since this was a present for my daughter. Do better West & Willow!
Response from West & WillowDec 26, 2023
Hi Crystal, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Jackie M.
The picture on the mug is way too small. I thought it would be a lot bigger.
Response from West & WillowDec 26, 2023
Hello Jackie, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Megan L.
Sent me the incorrect order. Ordered a pet portrait of my sister’s two dog’s and received a portrait of a random person’s house.
Response from West & WillowDec 26, 2023
Hello Megan, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Laura W.
No proof is shown of the image submitted and then only after the order is placed does it tell you it’ll be a month to produce/deliver and you have 30 min to cancel.
Response from West & WillowDec 23, 2023
Hi Laura, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
