West & WillowReviews of westandwillow.com

Cannot comment yet, as I haven’t received anything yet 🤷🏻‍♀️

The picture was decent. The color came out a lot darker than I expected and i ordered a larger size picture and I felt like a lot The space available was not used.

This was my 3rd order, 4th pet picture and I was a little disappointed that it wasn’t cut correctly or evenly and was rushed. I did reach out to customer service and they corrected the issue but it has taken a week to get a response and resolution

Their product is great and the pictures are fantastic…but the customer service was mixed. It takes a very long time to actually receive your order, so plan accordingly.

I ordered a digital file but the site doesnt give good details about when/how to receive the file before it is paid for!..

I have seen this product for some time. My sister-in-law has three prints and I loved them. My order came in and there were mistakes. There’s no proof process. I ordered a two dog print and the names were mixed up. The features on one of my dog’s weren’t in the same ratio as the other dog(his nose was way out of proportion), I’m assuming this had to do with the angle of the photos I sent? I reached out for help a week ago, and still haven’t gotten a solution, even though I received an automated reply that I’d hear back in 24-48 hrs.

Update 10/26: after I wrote a bad review, someone finally got in touch with me. They worked well to get me a new portrait and even let me see it and make suggestions before they printed it. I’m really happy with the picture, but I’m still only giving it 3 stars because I don’t think the customer service is good. They only seemed to be responsive once I wrote the bad review. I also probably wont order from here again just for the worry of having to do this all over again. Not worth the time or effort. Also, it’s really too expensive for what you get. I don’t think the frame is really worth the extra amount they charge for it. Update: it has now been more than 72 hours and STILL no one has reached out to me. I want my money back. I was sent the WRONG PET in the portrait I ordered. There is no number for me to call so I emailed. It said someone would get back to me in 24-48hrs. It’s been over 48 and no one has reached out to me. Order #294446.

Everything is great, until you get to shipping. There are options for, “Get it to you faster” and “standard shipping” but, I have yet to see (even after I’ve placed my order, and checked my confirmation email) when, or even an idea of when, I will receive my package.