Stacey
Lacking in customer service
I ordered a portrait and frame. Only the portrait came. Very slow communication with trying to get the frame. I had planned to order a portrait of our other pup but likely not with the slow response to rectify the issue from company. UPDATE: the company reached out to correct the mistake. The same mistake was sent. A pic with no frame.
Response from West & WillowOct 31, 2022
Hello Stacey, We certainly understand why you are so upset with us! We aim for 100% customer happiness and will fix this right away. Check your email for an email from us about this.