West & WillowReviews of westandwillow.com

Response from West & WillowDec 30, 2023

Hi Chris, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an email and hope to resolve it promptly and accurately.

Response from West & WillowDec 30, 2023

Hello Elizabeth, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.

Response from West & WillowDec 30, 2023

Hi Carson, We hate to hear this! We are reaching out to your email now to help get this resolved for you.

Response from West & WillowDec 30, 2023

Hi Kate, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an email and hope to resolve it promptly and accurately.

Response from West & WillowDec 30, 2023

Hello Nathan, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.

Response from West & WillowDec 30, 2023

Hi Amy, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.

Response from West & WillowDec 30, 2023

Hi Marissa, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.

Response from West & WillowDec 30, 2023

Hi Kelly, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We want the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back to us at your earliest convenience.