West & WillowReviews of westandwillow.com

Haven't receive any updates in regards to my orders so far. Would be great if you guys can keep your customer update on their orders. Thank you. Updated. Received an email from support. Replied to the email but didn't get any response.

I didn’t get free shipping even tho I spent over 100 dollars

I kept clicking "no thanks" on the mug offer screen but it wouldn't move on. I had to start over twice. But ultimately it worked so no real harm, just a test of my patience.

The special order notes I left were not followed, at all, which is disappointing and the colours of the cat in my picture aren’t matching the photo. I am also still waiting on the download. I ordered over a month ago. It took 4 weeks for the actual picture to get to me, even though I paid for faster shipping (which was refunded, after I sent several emails). I find the customer service to be subpar at best. I have sent numerous emails chasing the automatic download with a response ignoring the question so I assumed it would come with the picture - it did not. Overall, I am really disappointed as I was previously really excited to find this company and was hoping to get other animals done. After reading reviews, I can see a lot of similar experiences and strongly suggest doing your research before purchasing.

This is the second time I have purchased from W&W and the second time I have been hugely disappointed No frame for my print included in over $100 purchase!!!! I realize I must have missed this when I ordered. However as the last time I ordered it was framed I had assume I would get the same. Especially as the price is more or les the SAME Now I have a Fathers Day gift that I am going to need to get framed which due to restrictions i am not able to do & I am guessing the frame will cost me more than the print.

The photo initially submitted of my pet was blurry. I did receive an email from my artist, who asked me if I could send more pictures of my pet. I assumed this was so they could use these photos to help enhance the original photo submitted. Rather, they ended up using a picture for the portrait that I would not have submitted if I understood clearly what they were asking for. While the portrait is good quality, it doesn't have the energy that I was really hoping to see in this portrait, and I'm overall disappointed in the final result.

Looks creepy in person. And the color of my pets chest is the wrong color…

I loved the first two photos I ordered. I ordered this one as a gift. For this one, I sent in a photo to make sure his teeth were done right and it’s still wrong. Now my photo doesn’t look like the dog.