Michelle T.
It’s the second time I’ve made an…
It’s the second time I’ve made an order through your company and each time/order there have been issues. First time they made my dog the wrong colour, and luckily replaced it. This time it looks nothing like my dog and am very disappointed with the quality. I’m waiting to hear back on if I can receive a new order and am hoping it can be rectified. I believe there needs to be better quality control on products or option to send a picture of final result before sending so issues can be addressed before being sent.
Response from West & WillowDec 30, 2023
Hi Michelle, We sincerely apologize that you are unhappy with the quality of your artwork. Your satisfaction is our top priority, so we'd love to make this right with a new piece of artwork. We just sent an email to the address on file. Please get back to us at your earliest convenience.