West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Samantha M.
I was not happy with my original order however, West and Willow customer service corrected my print immediately with no hesitation and shipped free of charge in a timely fashion. Super impressive.
Response from West & WillowJun 11, 2026
Hello Samantha, Thank you for your feedback! We're glad our customer service team was able to quickly make things right and get your replacement shipped out promptly. We truly appreciate your patience and support! 😊
Adam H.
Awesome experience! Got it as a Mother’s Day gift with a portrait of our childhood dog who passed away at 17 and current dog and it came out great. Highly recommend
Response from West & WillowJun 11, 2026
Hello Adam, Thank you for your heartfelt review. We're honored to have been a small part of such a meaningful Mother's Day gift, and we're so glad the portrait of your beloved dogs turned out beautifully. Thank you for your recommendation! ❤️
lori
It turned out perfect, adorable!
Response from West & WillowJun 11, 2026
Hello Lori, Thank you for your kind review! We're so happy to hear it turned out perfect and adorable. 😊
Sophia
I absolutely love this company! The quality is always amazing, I’ve purchased from them 4 different times and I will continue to do so! This last purchase, the frame came damaged. I emailed customer service and by the next day they responded and sent me a replacement. They are pricey but the quality is there! Highly recommend!
Response from West & WillowMay 30, 2026
Hello Sophia, Thank you for your continued support! We're thrilled to hear you've loved your portraits over the years. We're also glad our team could quickly help with the damaged frame. Your recommendation means so much to us!
Kayla V.
Everything came out perfect. The picture came out beautifully. The Quality was amazing, and the packaging was very secure. Delivery was fast! Thank you so much!
Response from West & WillowMay 30, 2026
Hello Kayla, Thank you for your wonderful review! We're thrilled to hear everything arrived quickly and safely, and that you loved the quality of your portrait. We truly appreciate your support!
Tammy K.
Got it right first try. I love it!
Response from West & WillowMay 30, 2026
Hello Tammy, Thank you! We're so happy to hear you love it and that we got it right on the first try. We truly appreciate your support!
Kristyne
Both of the prints I received to give as gifts were fantastic and loved. Thank you
Response from West & WillowMay 30, 2026
Hello Kristyne, Thank you for your kind words! We're so happy to hear the prints were loved and made great gifts. We truly appreciate your support!
Alex F.
Pictures came out so beautiful and just like the picture I submitted! This is my second time placing an order and I definitely will again if I need anything for a pet lover or myself!
Response from West & WillowMay 30, 2026
Hello Alex, Thank you for your continued support! We're thrilled to hear your portraits turned out beautifully and matched your photos so well. It means so much that you've come back for a second order, and we look forward to creating something special for you again in the future!
