West & WillowReviews of westandwillow.com

Response from West & WillowAug 3, 2025

Hello Shannon, Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Response from West & WillowJul 20, 2025

Hello Jen, Thank you for your honest feedback! We're sorry the first photo didn't meet expectations, but we're glad the second one turned out great in the end. Our team always aims to be patient and polite, so it's wonderful to hear that reflected in your experience. We appreciate you taking the time to share your thoughts and hope to see you again soon!

Response from West & WillowJul 1, 2025

Thank you so much for the update! We're really glad we could make things right, and even happier to hear your friend loved the portrait. Your kind words mean a lot, and we can’t wait to create something for you again soon! 💛

Response from West & WillowJul 1, 2025

Thanks so much for your order! We're glad you loved the picture and appreciate the feedback on the font size. We keep it small to highlight the portrait, but totally understand your point and will keep it in mind!

Response from West & WillowJul 1, 2025

Thank you so much for your thoughtful review and for choosing us to create such a meaningful gift. We’re truly honored to help remember your friend’s beloved pet. We totally understand your note about the background — our style tends to include open space to keep the focus on the pet, but we appreciate your feedback and will keep it in mind for future updates. Sending warm thoughts to you and your friend 💛

Response from West & WillowJul 1, 2025

Thank you so much for your kind words! We're thrilled to hear that you loved how your portrait turned out — we always aim to capture every detail just right. We also appreciate your patience with the timing, and we’re glad it arrived looking just like you hoped. Thanks again for your support! 😊

Response from West & WillowJul 1, 2025

Hi there! Thank you so much for your order and for sharing your feedback with us. We're sorry to hear that Gracie’s photo didn’t turn out quite how you hoped. We always want your custom items to feel just right, especially when they feature such a special pup! If there’s anything we can do to improve your experience, please don’t hesitate to reach out — we’d love the chance to make it better. 🐾💛

Response from West & WillowJul 1, 2025

Hi Eric, Oh no! We're sorry to hear one of the frames arrived cracked. Please check your inbox - we've sent an email to help!