Nivien G.
Not the best experience
Not the best experience. Originally ordered a picture of my first dog and it got soaked in the rain so they gave me a credit. Used it for my current dog and the size specs had changed so I got a tiny portrait instead of the original size from the first order. Customer service decided to give me a discount on a new order instead of just reprinting. Not overly impressed with my experiences.
Response from West & WillowAug 18, 2025
Hello Nivien, We’re very sorry to hear about your experience and understand how disappointing this must be. Please email our support team directly so we can look into your order and find the best way to make it right.