West & WillowReviews of westandwillow.com

Their customer service has absolutely gone downhill. I ordered a portrait as a Christmas gift, but it came unsatisfactory and I have been chasing a revised one for 3 months. It took them over a month to finally send me an invoice for the new one, which I paid immediately on 2/11 but my order has yet to ship. I’ve submitted 3 separate inquiry forms, emailed them a dozen times, and even instagram DMed them. Despite getting a couple “we’ll update you very soon” or “we’ll get back to you in 24 hours”, they never do. They pretty much just took my money and ghosted me. You’re better off putting a photo of your dog into an AI generator and printing it at Office Depot. I don't know why they replied below that this has already been sorted, because it hasn't…. Still haven’t received my replacement that I PAID FOR.

I would put 0 stars if that was an option. The completed print is horrible and has no coloring that my dog has. I really wished I could have had them do a sample before this was produced. But unfortunately I now have a print of basically an almost black with white dog and there is none of her caramel coloring. My dog is brindle for reference Our pup is at the bottom of the picture and making her look smaller than she is. I am not sure what is used for background but it appears very pixelated

Digital order takes weeks to get there. Even wheni reached out, they told me that it should be coming after they deliver it (website says after it is being shipped). Still havent recieved it and suport does not want to help. Def will not be ordering again. Would not reccomend.

Unfortunately, the picture did not turn out as anticipated. My dog’s coloring is off and is very dark against the white background. For us to have a good look at it we need to flash a light on it. All the other pictures of the dogs I see are much more vibrant and clear.

I have asked twice now for an update on my order and still no response. You guys helped me with a redo and I’m grateful for that but I started this whole process the beginning of January and it’s now March!!!

BUYER BEWARE! Twice order is damaged and now I s as m being shipped a 3rd image I don’t want! No calls / emails after first order was damaged. W&W just keeps sending damaged items. Prints are cheap and not worth the $$. Going to file complaint with BBB.

I ordered a portrait & a mug together in December 2025. This was meant to be a gift for my sister whose dog passed away suddenly & unexpectedly last year. I received the portrait but not the mug. I’ve contacted customer support multiple times. I’ve been given multiple tracking numbers for the mug but the mug has never been shipped at any stage. At one stage they even managed to have a completely different postal address attached to my account. Very disappointed.

This is a really disappointing product. Super cheap looking computer generated designs. Not at all classy. Shame