Tracy D.
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Response from West & WillowNov 12, 2022
Hi Tracy, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tracy D.
Easy navigation
Response from West & WillowNov 12, 2022
Hi Tracy, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍
Sue B.
Fairly easy site to use Would have liked to see a sample of the finished product
Response from West & WillowNov 11, 2022
Hi Sue, We're so glad to know that you find the order process easy to do! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Laura
It is a little pricey.
Response from West & WillowNov 11, 2022
Hi Laura, Thank you for joining the West & Willow family
Victor Dos santos S.
Bien a la hora de la compra pero hay zonas que es complicado y no deja utilizar el traductor lo que dificulta la compra.
Response from West & WillowNov 10, 2022
Hi Victor, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless.
Sharon M.
this is such a great way to honor and enjoy our pets. i know my friend will enjoy this gift so much.
Response from West & WillowNov 10, 2022
Hi Sharon, Wow! Reading such a great review really validates the effort we put into making a product our customers love ❤️
Judyth M.
I had ordered a pet picture and realized the next day that it wasn’t going to work. I immediately received word that the order would be cancelled and my account would be credited. I was so relieved and appreciative. Great service and I would recommend this company highly.
Response from West & WillowNov 10, 2022
Hi Judyth, Thank you so much for the kind words! Reading this totally made our day. 😊
Michelle H.
I bought a digital print in my original selection. After I checked out, I was offered a special offer for a digital print, making me believe the one in my order did not go through. I thought I paid for it twice. After sending in my feedback, the service department emailed letting me know that I was only charged once. Impressed by the speedy response.
Response from West & WillowNov 8, 2022
Hi Michelle, We are very sorry for the confusion. Upon checking, you were only charged once. Please check your email for an email about this.
Yuliia T.
My dog’s portrait was impeccable! However, the Customer service is average! It is taking ages to get a response!
Response from West & WillowNov 8, 2022
Hello Yuliia, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.