West & WillowReviews of westandwillow.com

Response from West & WillowNov 2, 2021

Hello Kris, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.

Response from West & WillowOct 25, 2021

Hi Zach, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.

Response from West & WillowOct 9, 2021

Hello Julie, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an e-mail to get this sorted.

Response from West & WillowSep 13, 2021

Hello Chris, We would like the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back to us at your earliest convenience.

Response from West & WillowSep 10, 2021

Hello Whitney, This is definitely not the type of service we aim to provide. I have made our customer service team lead aware of this issue. Kindly check your inbox for an e-mail from us.

Response from West & WillowAug 20, 2021

Hello Shannon, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.

Response from West & WillowJul 26, 2021

Hello Bonnie, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.

Response from West & WillowJul 23, 2021

Hello Bobbie, We sincerely apologize that you are unhappy with the quality of your artwork. Your satisfaction is our top priority so we'd love to make this right with a new piece of artwork. We just sent an email to the address on file. Please get back to us at your earliest convenience.