West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Roberto R.
Have not received item so can’t comment on how it turned out. Ordering process was fairly easy.
Response from West & WillowNov 19, 2022
Hi Roberto, We're happy you had such a positive experience with us 🤩 Thanks for entrusting us with your pet's portrait!
Chris W.
Quite pleased with the final product
Response from West & WillowNov 19, 2022
Hi Chris, We aim for 100% satisfaction, and we want to know how to make your experience even better. We are sending you an email now to ask for some information.
Rhonda Van Der M.
Website very easy to use
Response from West & WillowNov 16, 2022
Hi Rhonda, We're happy you had such a positive experience with us 🤩 Thanks for entrusting us with your pet's portrait!
Margaret O.
It was a little trial and error to add a second order and then the freebie digital didn’t process.
Response from West & WillowNov 16, 2022
Hi Margaret, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We are sending you an email now to get this taken care of.
Mark C.
Discount?? It did not apply at the end like it said, with the mug.
Response from West & WillowNov 19, 2022
Hello Mark, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Phillip P.
Was a little disappointed, our LoLa is blAck & white, what we received, her chest is beige & brown.
Response from West & WillowNov 14, 2022
Hello Phillip, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Lorie
Ordering was easy, however it would be nice to be able to preview what the final product would look like (with the background, frame, coloring of the photo, etc.) in case I wanted to make changes.
Response from West & WillowNov 12, 2022
Hi Lorie, We're so glad to know that you find the order process easy to do! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Missy H.
I received a 10% off coupon for signing up but was able to find a 15% off coupon code by doing a google search. I feel for signing up, I should've been given the best discount.
Response from West & WillowNov 12, 2022
Hello Missy, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
