West & WillowReviews of westandwillow.com

My beloved dog Dany died unexpectedly on August 29, 2022. A few days later I ordered a large framed portrait of her. I wasn’t impressed that they don’t offer a proof service, but I decided to roll the dice. It took forever to ship, but it was an accurate representation of my Baby Dog. However, the extremely thin paper on which the portrait was printed was all “rippled” beneath the plexiglass. Looked awful and cheap. There was also a few flaws on the white background… small splotches of colour where there shouldn’t be. I contacted customer service and sent images of the issues. They agreed to send a replacement, which I initially thought was great. However, the replacement was worse than the original. The splotches of colour on the white background had been fixed (mostly), but the thin paper was rippled very badly. Looked even cheaper than the first one. Contacted customer service again, and this time they offered me a “free” digital download of my portrait. I have already spent more than $150 on this sub-par portrait, and their solution is for me to spend more money printing the image myself? What sort of ridiculousness is this? Edit: Company reached out to me and gave me a full refund for the portrait I purchased, which I very much appreciated. I will be purchasing the digital download from them instead of another print. I feel that the paper on which the printing is done is far too susceptible to changes in moisture. Given that my portrait was coming to Canada from California, the paper just couldn't handle the trip. The quality of the image itself was never the issue. It is a very cute/accurate pic of my dog. So I will be using the money that was refunded to me, and the digital image I purchased, to get something printed locally for display in my home.

I'm supposed to get free digital downloads and it was trying to make me pay $8 per download.

Picture was similar except for one ear which made for a flatter head. Picture was ordered without a frame and was rolled up to ship which caused numerous wrinkles in the paper from one side to another. Shipping it flat would have prevented that and eased the frustration for the cost since I received a wrinkled picture.

Love the concept but disappointed in how they “captured” our dog (or didn’t in this case). He is a short haired pit bull but the art sent makes him look more like a long haired dog. I also feel like the eyes look weird and lacking the detail sent in the original photo. For $77, I was hoping for more, especially since this is a Christmas present for my husband to memorialize our dog we very recently had to put down.

I had a little trouble navigating and ordering. I’m waiting to see what it looks like.

While the ordering process should have been easy it was made difficult by the fact that I couldn't place my order once outside of my cart. Returning to the cart offered no option to order and pay despite the item being there, it was just in limbo, so I had to delete the item from my cart and create it all over again. Additionally, despite the free digital download as their offer, I couldn't use my 10% off coupon, or any other coupon, unless the free digital download offer was deleted. I'm sure the piece will be beautiful once received but so far this was a headache when it should've been easy.

The pic itself is great! The frame that was put on my pic is super cheap. The corners do not even come together. Disappointed for the price I paid, I now have to go get another frame.

Ordering was pretty easy, but after you pay, you don’t get any updates on your order. When you try to log in and get updates there is no information.