West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Saundra
Processing order a bit slow , but the workmanship is amazing. I did a second order .
Response from West & WillowNov 23, 2022
Hi Saundra, Thank you so much for the positive feedback, despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉
Laura S.
Very easy to order, good options by price. I wish I could see a mock up of what my image would look like before I order.
Response from West & WillowNov 23, 2022
Hi Laura, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not order artwork previews. Guaranteed though that we have extremely talented designers that will bring out the best in your pet. 👍🏼
Christi T.
I wish there was a way to preview your order before submitting. Everything else was easy with ordering. Hoping the product is what I expect for the price.
Response from West & WillowNov 23, 2022
Hi Christi, We're so glad to know that you find the order process easy to do! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Kim R.
The website was easy enough, but the free digital download code did not work. I ordered 4 different prints. Just a little disappointed that the order “did not qualify”. I hate getting a survey directly after ordering because the only thing I can speak to is my website experience, not the product.
Response from West & WillowNov 23, 2022
Hi Kim, We are very sorry for the confusion. The first review email was for the shopping experience. You will receive a second review email when your order arrives.
Heidi C.
Very easy- but wish I could have gotten free shipping. If I refer a friend, they get more of a discount than I was offered. It should be the other way around.
Response from West & WillowNov 23, 2022
Hi Heidi, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Walter
I would give more stars but there are no options to include a card or gift wrapping.
Response from West & WillowNov 22, 2022
Hi Walter, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Gina S.
Website was easy to work. Gift ideas are great!
Response from West & WillowNov 22, 2022
Hi Gina, So glad everything went well while you processed your order! We are so happy you let us create this portrait for you.
Eve B.
Camille was extremely warm, prompt, and helpful when I needed to add a digital download to my order. The checkout experience was a little confusing-- right after I purchased a digital download, I was given a fast-expiring offer to buy a digital download. This was confusing, as it was what I had just purchased, and the reason I was asking for one was that it somehow didn't make it into my cart on the first go. Minor, but hopefully, useful to you. Can't wait to receive the print!
Response from West & WillowNov 22, 2022
Hi Eve, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
