West & WillowReviews of westandwillow.com

I will properly rate you when I actually see your product!!! As of now, I have seen nothing to see if it has been sent…….

I noticed I accidentally ordered 2 instead of 1 while going back and forth to select photos. Right after the order, I noticed that and sent a notice right away to the customer support. They hadn’t replied back after about a week (I sent a follow up once in the middle but no luck), they finally sent me a response, saying that they can NO LONGER make any adjustments because the artwork was already done. I understand this is a busy period of time, but I don’t know why I get penalized of their delay of response. That makes me sad — they don’t seem to be considerate. For those who want to buy, please be careful when going back and forth — if there is something accidentally done, they won’t support you correcting it. [UPDATE] After I posted this review, the customer support reached out to me via email on 11/23/2022. While they admitted I had reached out to them for cancellation within the 30-minute window, they proposed three options, none of which did not sound proper, since their refund policy mentions you can cancel the order if you reach out to them within 30 minutes. I replied back to them on 11/24/2022 with the citation of their refund policy and added a rationale how each option does not sound proper. On 11/25/2022, I received the refund for the second order and an email of their apologies. Based on these updates, I revised my review to 3 stars - Though all these communications were stressful and unnecessary, I admit that they rectified the issue in the end.

I really liked the ease of ordering. The concept is awesome and the pics look amazing. My issue is with the lack of communication, except for you asking for a review, there has been none. I really hope that I am not disappointed with the result, and I am looking forward to having some communication on when I shall be expecting said piece.

I would have liked a sort of mock up just to show my image on the right background and frame. To make sure I selected correctly. Excited to see the results!

I order this as a Christmas gift and the order process did not include an option to add a message or gift card. I thought i would see a draft of the product before it ships but this was not an option either. Overall, the process to order was easy but i am wondering what the product will look like.

I received a 10% off code but it wouldn’t take it at check out.

Update after purchase: Received my two products and they are so GREAT! I sent in a picture of a horse, wasn’t sure how it would turnout but it is just awesome! My puppy pic is just as great. They may have a few things to work out on the system, but the product is worth purchasing, in fact, I’m going to get another print. Customer service has also been very good! Jeanne Would have liked to see a proof of the photo and background. Have an edit button and not trash. I had to delete and then redo based on a wrong colored background. It wasn’t clear how to get back to order another item. It was a bit clunky and I just hope the ones I purchased work out. Thank you, great idea.

I wish there was a way to preview what the order would look like with my dog on it?