West & WillowReviews of westandwillow.com

Response from West & WillowJan 18, 2024

Hi Sarah, We want our customers to be 100% happy with their orders and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.

Response from West & WillowJan 18, 2024

Hi Melissa, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.

Response from West & WillowJan 18, 2024

Hello Tracy, We hate to hear this! We are very sorry for the delivery mix-up. We are reaching out to your email now to help get this resolved for you.

Response from West & WillowJan 18, 2024

Hi Brittany, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.

Response from West & WillowJan 18, 2024

Hi Sarina, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion.

Response from West & WillowJan 18, 2024

Hi Diane, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.

Response from West & WillowJan 18, 2024

Hi Suzanne, We’re sorry to hear that your experience was less than satisfactory. We are committed to providing great customer service, and we would like to make things right.

Response from West & WillowJan 18, 2024

Hello Jamie, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.