West & WillowReviews of westandwillow.com

Overall, the experience was fine. My cart deleted an option I had selected, so I had to go back through and re-order the entire thing again (including uploading photos, etc.). The most annoying thing was that I had a question based on their product offering. I used the chat feature, which said "Sorry we missed you. We're here 8am-6pm EST daily." I was attempting to chat during those times. I submitted a question to hear back - never heard back. I tried multiple more times throughout the next 2 days to chat. Never heard from them by email either. I submitted my order, but it was a smaller order, since they never responded. I guess they missed out on a larger sale. Update: they followed up and responded to this review. They sent a follow up email. About 3 weeks later, it's still not resolved and their customer service is VERY slow to respond. So much for having these gifts in time for Christmas.

Your site stated free shipping over $100 - it also would be great to see a preview of the names/ dogs pre hitting submit to see if the images match or to swap any in/ out.

Website didn’t work correctly, wouldn’t allow me to place the order for what I wanted. Also kept automatically reloading when trying to upload the second image. Couldn’t order a shiplap background without a frame, price did not update correctly. Had to settle for plain white background. Otherwise worked ok

Liked the overall product, but missed a letter in the name - I double checked my order to make sure I didn’t accidentally type it wrong, but the final product is missing an S on the end of the name

This was my first time using the website and I didn't really spend a lot of time on it because I knew what I wanted, so my suggestions might actually be a part of the site and I just didn't see it. First off, I created my item, and added it to cart but there was no option to continue shopping. I wanted to add another item, I was getting 2 phone cases made. I did finally get it to work, but the process wasn't as easy as it could be. Also it would be nice to be able to see a "mock up" of the final product, but maybe that process still happens before the item is created.

You said there would be at the notes section that I couldn’t ask for a specific details like leaving the color on in the portrait. I did not come across that section at all.

ordered two mugs of my cats on them. One came back looking nice, the other came back looking very distorted. Had to order an entire new mug with a different picture hoping it looked normal the second time as these were supposed to be presents.

Image is a little less than satisfactory