West & WillowReviews of westandwillow.com

I paid extra for a digital picture and it looks like I’m getting the actual portrait before the digital one. That’s kinda unacceptable and disappointing because I’m sending that away as a gift! It will be nice to have the portrait, that I paid extra to move to the front of the line…but I happily wanted to do that, but not for the person who is far away and was receiving the digital copy. I did get an email saying the digital copy was on its way in a day or so, it must have gotten stuck in the Holiday mail! Been looking for it ever since, I never got it!

Shipping information was sent way later than originally said. Almost doubled the business days. Said guaranteed before christmas but here we are with only 2 days left of mail before then and I just received the shipment information. Reached out to support once, waited a week… Nothing. Reached out again and all they said was “we can not guarantee the arrival date but we are working extra speedy on the holidays.” Yeah speedy alright, almost 3 weeks later.

My order was not correct (dogs mislabeled) and I didn’t know until I received it in the mail because I didn’t receive a proof. I reached out to get it corrected and they didn’t ask any questions about my order, just sent a hurried response and said they would send a new one without confirming anything until I asked for details. The order was replaced but I still haven’t received the corrected one almost 2 weeks later. Overall has not been a great experience.

The only reason I am giving this company two stars is because they came through with replacing a damaged order. Customer Service was very good. However the product is very cheap and not worth the money they charge for it. Since it is customized there is no refund for disappointment so BEWARE before purchasing!

The picture was done beautifully but unfortunately I put a black background because my dog was white and you guys put a white one…. So he is harder to see. I emailed early yesterday with no response yet.

After complimenting a friends wall of her dog, she told me about West and Willow. I was so excited to order one for my husband of our dog for Christmas. Honestly, I am so disappointed. Maybe I had set my expectations too high after seeing the quality of my friends West and Willow but, the one I received just seems cheap. The quality and coloring are off. The dogs eyes aren’t even the right color which takes so much away from the meaning. It doesn’t look like him. Once you submit the photo for your order, you don’t get any communication. You aren’t able to confirm a proof.

My wife ordered one of your pieces of our cat. Loved it. Looked great. Well done. I decided to order one for my mother of her dog. Just not the easiest navigation. Felt nickel and dimed on the way up. Amd the gratuity has nothing to do with my frustration. My biggest complaint would be not seeing the final product before purchasing. Whatever. I hope it’s as good as the one we have in our home. What started out to look like a $50 gift ended up being $90. Not sure why? Hope I was paying for earlier shipment? Not sure, should be able to see product all along. My two cents. Or $90.

$10 shipping for an 8x10 print is ridiculous