Hannah Y.
I have not received an email about my…
I have not received an email about my order in 8 days. I don't even know if it's being worked on, or if the order has been received. I expect more communication with the order and after reading some reviews on instagram about no one reaching out. I'm slightly nervous that I am not receiving my product. Update: updating the stars for this. They have been completely on it with getting my product to me and communication!
Response from West & WillowDec 18, 2022
Hi Hannah, I know that you're super excited to receive your portrait, and we're really sorry for the delay. Our goal is to get you the most accurate photo possible, and sometimes we go through a few edits before it is approved. Your order is now in our fulfillment stage and ready for transit. You will receive an email with your tracking information as soon as it ships out.