West & WillowReviews of westandwillow.com

Product is great, but not customer service, there is very little communication from Customer Service, or none at all other than emails telling you when the product is being delivered. Also, they charged my card for a digital copy and I never got it, I have tried to communicate with someone, sent an email since I can't find a number to call and I am still waiting four days later, when they said I will get the digital copy within 24 hours when I placed the other. I also paid for "skip the line" delivery method to get my product faster, and I got it one month later, so to me, that is definitely not quick to me for 15/20 dollars extra on my order. So, I am not very pleased, and it's disappointing because the product is actually great, but they need to do better in the Customer Service area for easier communication.

The product may or may not be great, I wouldn’t know because it hasn’t delivered yet. I’d get a handle on your email marketing and not send out emails asking for reviews before the product has even been delivered. Take the 2 stars with a grain of salt, it may be amazing, I just wouldn’t know….yet.

I submitted a picture of our cat that passed. In the photo it was a straight on of her head but she was lying down. When I got the photo, her neck looks extremely long and wide. My guess is likely due to her laying down in the photo. I wish a rep would have reached out and asked for a different picture if they were uncomfortable or unsure before creating. We are disappointed with the final product.

I was very excited to get my poster. However, for the money I paid I was disappointed in how the image looks. My dog is 2 years old and you all made him look wider and older. Just not thrilled with product I received for the money.

When I purchased the portrait, I received an email stating that i would receive a tracking link within 7-10 business days. We are at business day 12 and 2.5 weeks post purchase and I still do not have any tracking. I was told 4 days ago that the order was in fulfillment and would be shipping out "soon". Still nothing. I'm sure the final product will be nice, but with all the different options you have for pet portraits these days, I will definitely be trying a different company out next time, as the customer service here is not ideal.

I’m not sure why you’re asking me to complete a review when I haven’t even received my order yet. I ordered 2 portraits on 2/20. The tracking never gave a delivery date. I reached out to your customer care a week ago, they said they “lost my order” and would ship another one which would take an additional 5 days just to get it shipped. This is ridiculous.

I did not like the print at all. Colors of dogs and names incorrect. They did try to fix the print but I would have preferred a refund. Poor quality :(

I havent gotten my picture yet but the FREEMUG code didn’t work for me after I signed up for texts and emails