West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Andreana Andreyev P.
Everything was great but would have really liked to see a preview of the photo if that would be at all possible.
Response from West & WillowDec 7, 2022
Hi Andreana, We're so glad to know that you find the order process easy to do! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
customer
I didn’t realize that I don’t get a proof of the gift. I should have paid attention because I would have used a different company.
Response from West & WillowDec 6, 2022
Hi there, We are very sorry for the confusion. As of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Koryn H.
Easy to upload everything and the website was very simple and neat, very well organized. Haven’t received my portrait yet, but still excited!
Response from West & WillowDec 6, 2022
Hi Koryn, Glad to hear we were able to provide you with the service you deserve. 😁 We're so happy to have you as a member of the West & Willow family!
Tania
After I uploaded pics I wish i could’ve seen how the mock up would look like. Please let me know if the two pictures I used are ok.
Response from West & WillowDec 6, 2022
Hi Tania, Yes, the two pictures that you used are fine! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Philippa C.
I haven’t received my order as yet, but so far the communication has been good
Response from West & WillowDec 6, 2022
Hi Philippa, Thank you for giving us the opportunity to make art for you!
Shelia R.
Love my picture, but I did have to install my own hardware to hang it. The original hardware was so off center, that it was impossible to hang straight.
Response from West & WillowDec 6, 2022
Hi Shelia, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
One time S.
The picture is great. But the lettering of the name is off center and there is a lot of debris under the frame. I also ordered a digital download of the print and have not received a link to access the download.
Response from West & WillowDec 5, 2022
Hello there, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Alexandra F.
I think it would be a good idea to be able to upload two pictures so you have a good sense of the pet Also the free shipping wasn't adding to my order
Response from West & WillowDec 5, 2022
Hi Alexandra, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
