West & WillowReviews of westandwillow.com

I had an issue with a gift item I placed with a misspelling. I realized within 5 minutes of placing the order. The only way to reach out to customer service through email. When I emailed I received a message back it would be viewed in the next 48-72 hours due to how busy it is at this time. I sent another email stating the situation before it went to print. I did receive another email back within a few hours. There really needs to a phone number to call a person in customer service. I still have no idea if the item has been fixed or not. It is a Christmas present so I am hopeful. My main disappointment is with the lack of communication.

I would like a preview of what I am ordering

I was not impressed with the shipping. It was stated I would receive a shipping notification and did not receive any new updates. The product itself was ok. I wish there was a way for customers to review it before it was shipped

My phone cases were the wrong size. I have yet to receive the correct cases. I now have been waiting for a month for my phone cases to arrive. I am unhappy with the level of customer service, reliability and delay in receiving the product.

I would not recommend purchasing from this company. To be perfectly honest, I am disappointed in the quality of the pet portrait I purchased. I feel the frame is cheap looking and the picture lack luster, so I will not be making another purchase from this shop as it is not worth the price. If I want something like this in the future, I would rather put forth the effort to create it myself and buy the frame separately.

I am happy with the company. I just wish the picture would get shipped soon.

Multiple ads for discount and then most didn’t work. False advertising

They messed up on my order, but they did rectify it after several emails. Had to wait a while for the correction, but that could of been because of the holidays.