Taylor
Customer service
Package got lost or stolen by Ups and West & Willow sent a replacement immediately! No charge no hassle. Excellent customer service

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Taylor
Package got lost or stolen by Ups and West & Willow sent a replacement immediately! No charge no hassle. Excellent customer service
Cindy T.
They were very prompt and professional. It took a few times of editing my pictures to get them how I was expecting them and they were very patient and kind. They handled my issues very quickly and professionally. This is a great company to order from and I would do so again.
Neymara H.
Everything was great. I can’t wait to see the portrait of my babies 🐶 🐈⬛ 🐹
Claire
I absolutely love my pet portrait! Amazing quality. I would highly recommend!
Response from West & WillowJan 6, 2023
Hello Claire, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Lisa B.
This company demonstrated that they truly care about their customers. When I ordered back in December, there was a misunderstanding about my order, and I did not get what I had expected. After letting them know about my experience, this company took the initiative to make it right. They showed me that they really do care about their customers and want them to be satisfied. The products were beautifully crafted and I appreciate the steps they took to make sure I was happy with the order. Thank you West and Willow!
Response from West & WillowJan 6, 2023
Hi Lisa, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
RM S.
Great product, Loved the outcome. Makes great gift!
Georgette C.
Very responsive and resolved the issue quickly!
Casey C.
West & Willow has unparalleled customer service. They went above and beyond to ensure that our order was perfect.