West & WillowReviews of westandwillow.com

The picture looks exactly like my Lucy!

Great customer service! I ordered 2 of these for family for Christmas. One arrived perfect but the 2nd was not (the artwork was a bit off and the print itself was wrinkled inside the frame). I emailed them photos of the issues and they immediately corrected all the issues and sent a replacement. I understand sometimes things go wrong but it's how they are corrected that's important and this company was A+! I literally just received the replacement today and it's PERFECT! I would not hesitate to purchase from them again in the future- and the most important part, the recipients LOVED them!

Although I was not pleased with first rendition I got, West & Willow responded to my very quickly and asked how they could make things better. I just got my new/replacement photo and it's SO much better. Thanks W&W!

I ordered a painting as a Christmas gift and she was very pleased! The only thing I would say is don’t expect more of a realistic, lifelike art piece. After scrolling through the reviews and seeing other customers paintings, I feel I was slightly mislead. Some seemed more detailed as others a bit more cartoony if that makes sense. There were a couple distinctive markings left out on the artwork I ordered, but overall I was very satisfied. I ended up contacting customer support and filing a request for an edit. I submitted a detailed message explaining what I thought could use some adjustments. They quickly approved the edit and sent me a preview before sending me a replacement free of charge. I was even allowed to keep the old one! Would definitely order from here again.

Easy ordering process to follow and fast product turn around..

This gift turned out so well for my brothers dog. I had to change my address really quickly after I placed my order and Ralph was so quick to help! Thanks again.

Super quick and easy!

It’s incredible!! Looks just like Nes, it’s so pretty, I almost wish I had purchased a bigger size. Totally surpassed my expectations, came faster than originally predicted, just fabulous!