West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jose De G.
Overall great work done but the only issue is that a couple of key features on one of my dogs was not replicated. I was deliberate in choosing images that clearly reflected specific features but unfortunately did not appear.
Response from West & WillowDec 24, 2022
Hello Jose, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Anna L.
On the whole I was pleased but a bit disappointed.
Response from West & WillowDec 24, 2022
Hi Anna, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Tyler D.
The ordering process was quick and easy. I can't wait to see how it looks!
Response from West & WillowDec 20, 2022
Hi Tyler, Woo! 🎉So happy to hear this! Thank you for joining the West & Willow family.
EMM
I wish they would send tracking info faster. Makes me a little nervous about my order.
Response from West & WillowDec 20, 2022
Hi there, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
David G.
Easy to use and I was gifted a dog picture which was fantastic
Response from West & WillowDec 20, 2022
Hi David, Thank you for the great feedback. We try really hard to provide a good experience, and we are so thrilled to know that you are happy.
J S.
The Updates for the orders are not too useful; just discontinue them.
Response from West & WillowDec 20, 2022
Hi there, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Pete
The ordering process was easy and straight forward, however, I haven’t seen the final product so I can’t give a full review yet, hence the 4 stars. :) My expectations are high based on all the other customer reviews! I
Response from West & WillowDec 20, 2022
Hi Pete, So glad everything went well while you processed your order! We are so glad you let us create this portrait for you.
MAUREEN
I had a hard time with the website. I saw an opportunity to get a digital copy but when I downloaded the confirmation I lost it. A bit tricky to navigate
Response from West & WillowDec 20, 2022
Hi Maureen, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
