West & WillowReviews of westandwillow.com

The custom picture itself was great; however, I ordered a custom picture and two framed quotes, and one of them was incorrect. (I ordered one item and the correct one showed on my bill and shipping receipt, but a different item was in the box.) I understand that issues happen-I wouldn't normally count that against a company, but I've had difficulty getting any response from them, which is the reason I've lowered my rating. I have also been trying to contact them regarding an order of the digital file (which I paid for but have not been able to download) and have yet to hear back. The holiday season is busy, so it's understandable-but the delay means that I will be unable to give as a gift and will need to return the one item. So, overall-great product, but customer service could use a bit of a tune-up! I would order again- just plan way ahead, and expect delays in response time if there are issues.

Over all, it was a great experience. I really wish that I could have gotten a proof, especially considering the cost. The one dog doesn’t totally look like himself and while it isn’t a deal breaker, I would have liked to know what I was getting.

The animal itself turned out great. The name on it is fair. But my biggest issue was that I didn't get it framed, but didn't think it would be "rolled" to be sent. It has bends & creases which you can still see in a purchased frame I had ready for it. Bummer. Might want to consider mailing flat in the the future.

My image is about 25 % of the size of the frame. I was expecting a 33% image per your online samples

I placed my order on Black Friday as these are Christmas gifts.. and haven’t even gotten a shipping email.

I think it's strange you are asking for a rating when I have not seen the product yet. I have no idea how to rate it. What I don't like is there is no preview sent of the product. I am sending as a gift and I never got an approval sign off or at least a preview of what I'm sending to my family member. Crossing my fingers the right dog is in the image on the gift I'm sending. Wish there was some kind of preview sent to me so I could actually see what I'm sending. I'll be happy to adjust the review once I actually see it.

The website was super easy to navigate….. my item arrived promptly and is amazing! Only downside is the print has a small crease within the frame……. Not sure if it happened while assembled or in transit!

Great reviews and everything but not good communication