West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jess S.
Frame arrived damage, no measures were placed to ensure damage wouldn’t occur. Painting was also too dark and didn’t accurately depict my dog. Would not recommend.
Response from West & WillowMay 19, 2024
Hello Jess, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Scott P.
Received wrong order. Ordered for Mother’s Day now won’t make it unless it arrives today. They have supposedly sent out the correct order using the “fastest shipping option available”. That would be overnight shipping so we’ll see if they make it right.
Response from West & WillowMay 19, 2024
Hello Scott, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Deborah F.
Very poor quality painting. I would have returned it immediately upon opening but the they do not take returns.
Response from West & WillowMay 14, 2024
Hi Deborah, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Jill B.
The product was very dark, very little dimension of the dog and did not meet expectations at all. I have been trying to contact the company but there is no contact information displayed on the website.
Response from West & WillowMay 14, 2024
Hello Jill, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Melissa R.
I paid for a digital download and did nor receive it
Response from West & WillowMay 14, 2024
Hello Melissa, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
ERIN
Item arrived damaged. I reported it the day I received the package. Item was ordered on 4/11, received on 4/18 and I have still not received the replacement on 5/6.
Response from West & WillowMay 14, 2024
Hello Erin, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Matteo G.
Not hand drawn. And was not what I expected
Response from West & WillowMay 14, 2024
Hi Matteo, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Naphtali S.
Artwork is very poor. Seeking a refund.
Response from West & WillowMay 10, 2024
Hi Naphtali, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
