West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Charlee C.
Received items that I didn't order. I have been waiting for replacements and I get emailed replacement with the wrong dog....
Response from West & WillowMay 22, 2024
Hi Charlee, We are very sorry for the delivery mix-up! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Joanne H.
Order for single pet portrait placed April 10 for Mother’s Day and I’m still waiting. Not pleased!
Response from West & WillowMay 21, 2024
Hello Joanne, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Austin Thornton P.
I still have no received my item and I needed it for mothers day. I ordered this a month ago and even paid extra for first in line.
Response from West & WillowMay 21, 2024
Hello Austin, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Amy
100% a SCAM site. Not only is there no artists, but it’s clear all of our pictures are run through an AI filter. There are multiple sites under different names with the same exact videos and pictures. They give 30 minutes to cancel or edit an order, so if you don’t read others’ reviews or notice the signs ahead of time, make sure to start a claim through your bank or a chargeback. It will work. They will get spooked and refund you like they did with me. The order still shipped and boy was it bad. The frame looked like pressed cardboard (not wood), the color of the dog’s fur was white instead of tan, the teeth looks cartoonish, and the breed resembled a taller version of a short mutt dog. Thanks for taking advantage of grieving pet owners. AVOID.
Response from West & WillowMay 21, 2024
Hi Amy, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Michael Bush M.
Haven’t received my order
Response from West & WillowMay 21, 2024
Hello Michael, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Harry
Over priced, takes forever. Many other places to purchase from that are better
Response from West & WillowMay 21, 2024
Hi Harry, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
CRR
You guys lie and false advertise.
Response from West & WillowMay 19, 2024
Hi Christopher, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience. We are sending you an email now to resolve this.
Izaac M.
Still waiting on order to be delivered after a month since shipping! They send way to many email with offers, and discounts which is a bit rich to offer a discount post sale
Response from West & WillowMay 19, 2024
Hello Izaac, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
