West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Shirley G.
My picture is perfect! This is a great gift for someone who has lost a pet!
Response from West & WillowOct 22, 2025
Hello Shirley, Thank you so much! 💛 We’re so happy you loved your picture — it truly means a lot to be part of such a meaningful gift.
Lisa B.
Customer service is awesome!! I had a request and a friendly, efficient person helped me right away. Love the picture so much I bought another.
Response from West & WillowOct 22, 2025
Hello Lisa, Thank you so much! 💕 We’re thrilled you loved your picture and had a great experience with our team — we truly appreciate your continued support!
Lisa S.
The picture is absolutely beautiful. It really captures my dog perfectly. This is the second one I have ordered. I have ordered 2 phone cases as well, and they fit the 2 styles of phones exactly. The pics on the phone covers are perfect too. One portrait went missing in the mail, and they sent a new one ASAP. Excellent customer service.
Response from West & WillowOct 22, 2025
Hello Lisa, Thank you so much for your kind words! 💕 We’re thrilled you loved your portraits and phone cases, and we’re glad our team could quickly make things right with the missing order.
Sarah B.
A couple of the pictures I ordered did not meet my expectations. I contacted customer service was so happy that the pictures were re-done and turned out perfect at no extra charge.
Response from West & WillowOct 22, 2025
Hello Sarah, Thank you for sharing your experience! 💕 We’re so glad our team could make things right and that you’re happy with your updated portraits!
Naomi
Even more beautiful than I had anticipated. So happy <3
Response from West & WillowOct 22, 2025
Hello Naomi, Thank you so much! 💕 We’re thrilled to hear you loved your artwork even more than expected!
Joe F.
I have ordered more than 8 projects from West and Willow. They always treat me like my project is their most important priority. They take the time to ensure I am 100% satisfied with each of my projects.
Response from West & WillowOct 22, 2025
Hello Joe, Thank you so much for your continued trust and support! 💕 We’re truly grateful for loyal customers like you and so glad each project has been a great experience!
Anika B.
Il est parfait! C’était la deuxième fois que j’en commandais un. C’est un souvenir de nos chiens perdues à mon conjoint et moi !
Response from West & WillowOct 22, 2025
Hello Anika, Thank you so much! We’re touched that our portraits could represent such a beautiful memory of your dogs. Thank you again for your trust and loyalty.
Kristine W.
I have purchased other photos of my pups from this company. They always do a great job, and if the image I send isn't usable, they communicate quickly and promptly. They do a great job!
Response from West & WillowOct 22, 2025
Hello Kristine, Thank you so much! 🐾 We’re thrilled to hear you’ve had such positive experiences with us. We truly appreciate your trust and continued support!
