West & WillowReviews of westandwillow.com

Update: I've updated frm 1 star to 3 stars. I was really unhappy and frustrated with the over one month long process when I initially ordered and poor communication. I get that it was holidays but it's a business and something should have been put in place beforehand or updated their wait times as orders increased. HOWEVER, when I finally did get the corrected product, I really loved it. My husband loved his gift and we smile when we see it. The final product is great quality. Original: I ordered on 11/25/22. They send out prints without any prior approval of image. Okay, fine. But I get it and my Golden Retriever is brown! He's almost as brown as my Chocolate Lab in the print. I'm frustrated but it happens. I email them. Customer service is friendly but not very quick. I've had to follow up with them after 5 days of no updates. I've been now waiting for 31 days and still no product. I've tried to be patient, especially because of holidays, but this is ridiculous. The revised one hasn't even shipped after I approved it 11-12 days ago.

The print is absolutely stunning. I would order prints again and again as a gift. However, the quality of the frame is not to my standards. The corners of the frames do not sit flush resulting in a black empty space between the frame edges. Although West & Willow sent me a replacement it happened on both of the frames. I’d 100% recommend buying the print & framing yourself. I ordered the white frame which resulted in the separation being more noticeable.

The product looks amazing. I ordered on Black Friday, and it shipped in plenty of time. BUT, I never got a proof prior to shipping, and both pet’s names were WRONG when the portrait arrived. And the art needed several other tweaks, including an incorrect background. You were great with addressing the mistakes & tweaks, but it was a Christmas present, and the fixed print didn’t arrive in time. Again, we’re very happy with the final product, but it was a headache that could have been avoided if you’d sent a digital proof for approval prior to the initial shipping.

I ordered on 12/16/22 and received and email confirming my order but no order # and have yet to receive a confirmation email that it is on track to ship. There is not way on the website to check the status. I sure hope my order is in the works and will ship????

I ordered a print on Dec 10, 2022. There was no estimate on time for delivery other than their standard "may take 3-4 weeks". I then ordered a second print a week later and 2 days ago received an email that it was on its way. I contacted them to inquire about my first ordr and no one has gotten back to me. The app they suggest to use to track my package is terrible; not user friendly and unable to get info despite putting in tracking info. Very frustrated.

The photo is super cute however the name is not centered

I love the product it is so cute and a great gift for any animal lover. I wish the option to “move your order to the front of the line” was more detailed. I paid the $15 for that and there was no details on what that really meant and how that was beneficial. Seemed to take just as much time as a regular order. I have not gotten confirmation if my order has even been created yet. I placed my order on 12/16. I know the shipping is up to 4 weeks due to the holiday but I don’t know how many days it takes to create the picture. I spoke with customer support and I paid to get a digital imagine as I did purchase this as a Xmas gift and it will not come in time but still wanted to print the picture to put in a card. When checking out it said it would be mailed to me. I have no idea how I can get the image sent directly to me but I’m hoping someone gets back to me and makes that happen. I am very excited to receive my order. I would order from here again but way in advance as it is a timely process. I will post another review after I receive my order. Merry Christmas

The print does not look like the picture provided - the dog in the picture is fat and the dog in the print is skinny. It does not look like my dog.