West & WillowReviews of westandwillow.com

Beautiful quality that exceeded my expectations. Forgot to apply 20% discount to my order so contacted them. They happily and promptly credited my card for the discount. Great customer service!

Great product - love the simple, modern nature of the picture. Loved it so much, I ordered 2 more!

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Just the ease of using the site was extremely impressive.

We were very excited to gift this to my Mom on her birthday but tragically, her beloved dog passed away the same night. The wonderful customer service team and designers were kind enough to make sure every detail was perfect as there was an issue with the initial art work. I can’t thank you enough for taking the time to make sure we were happy with the final product. Highly recommend this company!

I had an amazing experience with West & Willow, they have excellent customer service. The first portrait I received I was not happy with because it didn't look like my pet, so I contacted them and without hesitation they designed a new picture. Before shipping it to me they sent me a photo and asked if there was anything else they could fix before sending. Once it arrived I was SO happy with it, it looked amazing. However, there was a mark from the printer on the photo...I let them know and they immediately requested to send me a new one - all free of charge. They are honestly the best customer service people I have ever dealt with, THANK YOU WEST & WILLOW! :)

Absolutely great company. I had ordered a picture for Xmas that I did not when I received it. After Xmas they redid the picture and it came out perfect.

The USPS lost the package. West & Willow replaced the portrait and I am grateful. My only complaint was there is no customer service phone number to speak to anyone at West & Willow. After the Post Office admitted it was lost, my emails to West & Willow went unanswered until 60 days after it was lost. By then I ordered from another company because this had been a gift. They did finally respond and I am thankful.