West & WillowReviews of westandwillow.com

My first blanket arrived, and was completely off on the color scheme, the support team was very responsive and assured me a new one would be here within a few days. I did have to reach out about a week and a half later to find out an update, but I’ve just received notification that my new blanket is on the way.

It took long than expected to receive the item. I didn’t receive part of my order.

I ordered more than a month and a half before Christmas to ensure it arrived. After a month, there was no update on the tracking, so I reached out to customer service and Jeramy was polite in his reply, stating that it appeared to have gotten lost by the carrier and they would send another. As compensation they provided a digital copy, a $14 value, that I imagine cost the company nothing as they had already created the artwork. The portrait arrived 4 days after Christmas. I was happy with the way it turned out and so was my mother, but I was frustrated by the shipping process and redirection of blame to the shipping provider.

the frame and the background are very nice we were disappointed in the actual likeness of the dog and the size of the likeness. Libby is a 85 lb yellow lab and the picture we sent in shows her sitting up and facing the camera. it is not how we picture her.

I paid an extra $15 to skip the line and have my order be completed promptly. 2 weeks after placing my order, West & Willow reached out to me to tell me that there was an error when I uploaded my photo and they didn’t receive it. If my order skipped the line like it was supposed to, I should have been notified way earlier than 2 weeks. Do not pay extra to skip the line, it’s a scam. Update: They refunded me for skipping the line after posting this review. I appreciate their dedication to mend the situation! They must get many other orders paying to skip the line. The item was delivered about a month after I placed the order, which was typical delivery time for not paying to skip. The item arrived in good condition and the art was well done!

It's noted on the website that they won't send you a proof of the artwork before it's sent so you won't really know what you're going to receive which is a bit of a problem since what you end up with may not be what you're expecting. Which was the case for me. The end result was pretty bad and I was not happy about my product, but it is what it is. I recommend finding a company that will send you a proof of what will be printed.

Out of the three pets only one looked right.

The print was fine when I finally got it. Customer service was prompt at replying, but I was sent wrong prints three times.