West & WillowReviews of westandwillow.com

The reprint I received was in such poor condition. There were fingerprints, smudges and creases. I’ve asked for an exchange and I’ve received poor communication. Email after email they’ve called me by the wrong name and are not responding with any kind of sense of urgency! If you get any mistake with your order, it’s over. This company is not professional, just a bunch of AI and robots.

The quality of the artwork was disappointing.

I haven’t received the product so how can I rate ir?

First time I tried to order they messed up the shipping label and the item got delivered. They said they would send a replacement and they end up sending me someone else’s purchase. Please do better.

I ordered something for Father’s Day two weeks ago and still haven’t gotten it. I paid for the expedited service clearly that was a gimmick. Do not like using a third-party to track, shipments, etc. that third-party has been known to take peoples information and share it. It would be great for someone to send me my purchase. I would like to get a refund on the expedited service. There is no way to track my order without using the third-party app. I don’t even know if it’s been filled yet. I also ordered a digital copy and that hasn’t come either. I would never recommend this site to my friends or family.

This is my second time I ordered from this company. This time they missed up the name of the dog and now I have to wait when they send the replacement. This was for a Fathers Day Gift that Roscoe our dog passed away May 4 of this year. Now it ruined my Father’s Day gift.

My print came bent and there were some special obvious things that should have been in my dog's portrait that were just missed (he has a pink nose and it was just filled in black). For $50 I felt like the picture should have been accurate and the piece of paper should not have been bent. Ugh. Disappointed in giving this gift.

The final product is not at all what I provided. It is not centered and there is so much space wasted. I provided a photo of Fido laying on the couch and all I got was his face! Not happy at all. Please refund me.