West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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JOSH H.
It's been almost two week and and I have no update on my order.
Response from West & WillowMay 10, 2026
Hello Josh, We sincerely apologize for the delay and lack of updates on your order—this is not the experience we aim to provide. We truly appreciate your patience and will make sure this is looked into as a priority.
Ld
Took forever to get.
Response from West & WillowMay 10, 2026
Hello LD, We Apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
Gary B.
Final purchase price $56.55, for a mug I should have made with my Cricket. My bad ! Also way too long waiting for delivery. Also, a cartoon image of my dog was used instead of the original picture I had sent in.
Response from West & WillowMay 10, 2026
Hello Gary, We’re sorry to hear about your experience and the disappointment caused. We understand your concerns regarding the turnaround time and the final result not matching your expectations. Your feedback is important to us, and we truly appreciate you sharing it.
Jamie E.
I paid extra for front of line and a preview. It has been 2 weeks and I had to reach out because I got zero communication for my order
Response from West & WillowMay 10, 2026
Hello Jamie, We sincerely apologize for the lack of communication and the delay you’ve experienced, especially after purchasing front-of-line service and a preview. This is not the experience we aim to provide, and we truly appreciate you bringing this to our attention.
Misty D.
The photo wasn’t what I expected. Contacted customer service and told 3-5 days for another photo to review before replacing. Four days and nothing. This was a Mothers Dat gift that I ordered over 3 weeks beforehand, paid $25 for front of line, $15 for pdf (which I still haven’t received) and no gift for next Sunday.
Response from West & WillowMay 4, 2026
Hello Misty, We sincerely apologize for the delay and the frustration this has caused, especially given the timing for Mother’s Day. This is not the level of service we aim to provide. We understand how disappointing this must be and truly appreciate your patience while we work to resolve this as quickly as possible.
Travis D.
I sent an email and then 6 hours later after my order was idle (and not customized) they sent me an email saying it was shipped. It took 3 weeks for a non custom order to be shipped after an email I sent them.
Response from West & WillowMay 4, 2026
Hello Travis, We sincerely apologize for the delay and the frustration caused, especially regarding the timing of the shipment and lack of response. This is not the experience we aim to provide, and we truly appreciate your feedback.
Amanda
order not fulfilled completely I received the physical product, although slightly bent in the tube, the art is nice. However, I never received the digital download I ordered. There were very few communications on the order status overall - I got the 'it shipped' emails after it had arrived. order #691316
Response from West & WillowMay 4, 2026
Hello Amanda, We’re sorry for the inconvenience and the lack of communication you experienced. We’re glad to hear you’re happy with the artwork, though we apologize it arrived slightly bent. We have now sent your digital download—please check your inbox (and spam/junk folder just in case). If you need anything further, feel free to reach out and we’ll be happy to assist.
Gustavo V.
I’ve sent 2 emails in reference to my order (my cat wrong color) and haven’t heard back.
Response from West & WillowMay 4, 2026
Hello Gustavo, We’re sorry for any frustration caused. We have responded to your emails, so please kindly check your inbox (and spam/junk folder just in case). If you’re still unable to locate our reply, feel free to reach out again and we’ll be happy to assist you further.
